At Solpro Brazing we are committed to protecting the privacy and security of our customers and site visitors. This privacy policy aims to be completely transparent about how we handle and use your personal data. We’ve tried to keep this policy as jargon free as possible, but if you are unsure of any terminology or have any questions or suggestions, please contact our Data Protection Lead using the contact details below.
“Solpro Brazing” (referred to in this policy as “we”, “us” or “our) is a trading name of:
Solpro Brazing Limited
Royds Mills
Windsor Street
Sheffield
S4 7WB
Company number: 15190932
VAT number: GB455217203
We have appointed a Data Protection Lead, who can be contacted in the following ways should you have any questions, complaints or feedback about your privacy:
Mail: Data Protection Team
Solpro Brazing Limited
Royds Mills
Windsor Street
Sheffield
S4 7WB
Email: sales@solprobrazing.co.uk
We collect your personal data in the following ways:
- When you make an enquiry on our website;
- When you talk to us on the phone;
- When you use our website;
- When you send emails or letters to us;
- When you sign up to our newsletter or marketing; and
- When you provide feedback to us.
- When you contact us or purchase something on social media.
We will collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data – Title, First Name, Last Name.
- Contact Data – Contact Address, Billing Address, Delivery Address, Email Address, Telephone Number.
- Transaction Data – Details relating to the products and services you have purchased from us, including date and time of purchasing and spend in relation to that transaction
- Payment Data – Information collected using our payment provider services.
- Cookie Data – Information collected using cookies stored on your device(s) about the use of our online services.
- Technical Data – Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Usage Data – Information about how you use our website and services.
- Marketing Data – your preferences in receiving marketing from us and your communication preferences.
We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We are only allowed to use personal data about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the list below: the personal data which we collect from you, how we use it, and the legal ground on which we rely when we use the personal data. In some circumstances we can use your personal data if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is.
| What we use your personal data for | What personal data we collect | Our legal basis for processing | Our legitimate interests (if applicable) | Retention Period |
| To process your order. |
|
|
n/a | 6 years |
| To collect your payment. |
|
|
n/a | 6 years |
| To ship your product. |
|
|
n/a | 6 years |
| To market to you. |
|
|
n/a | 1 year |
| To administer and protect our business and website. |
|
|
Provision of administration and IT/ Network Security | 1 year |
| To use data analytics to improve our website, products, marketing, customer relationships and experiences. |
|
|
To define types of customers for our services / to develop our business and to inform our marketing strategy | 1 year |
| To manage our relationship with you – including notifying you about changes to our terms of privacy notices. |
|
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To keep our records up to date | 6 years |
In order to provide you with our services and meet our legal obligations, we only share your data with 3rd parties, in the following circumstances:
- Web Shop Hosting
- Product Shipping
- Email Communications
- Feedback and Complaint Handling
- Website Analytics
Limited personal information that we collect from you may be transferred to and processed in a destination outside of the EEA. In these circumstances, your personal information will only be transferred on one of the following bases:
- The country that we send the data is approved by the European Commission as providing an adequate level of protection for personal data; or
- The recipient has agreed with us standard contractual clauses (SCCs) approved by the European Commission, obliging the recipient to safeguard the personal data; or
- The recipient has agreed Binding Corporate Rules (BCR's) approved by the European Commission, obliging the recipient to safeguard personal data; or
- There exists another situation where the transfer is permitted under applicable data protection legislation.
These organisations are:
| Processor Name | Description of Processing | Location of Processing | Safeguards in Place |
| Shopify Inc | Web shop hosting |
|
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| Klaviyo Inc | Email engagement platform |
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| Hootsuite Inc | Social Media engagement platform |
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Right to be Informed
We will always be transparent in the way we use your personal data. You will be fully informed about the processing through relevant privacy notices.
Right to Access
You have a right to request access to the personal data that we hold about you and this should be provided to you, under applicable data protection law, within 1 month and free of charge. If you would like to request a copy of your personal data, please contact us using the details at the top of this policy.
Right to Rectification
We want to make sure that the personal data we hold about you is accurate and up to date. If any of your details are incorrect, please let us know and we will amend them.
Right to Erasure
You have the right to have your data ‘erased’ in the following situations:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.
- When you withdraw consent.
- When you object to the processing and there is no overriding legitimate interest for continuing the processing.
- When the personal data was unlawfully processed.
- When the personal data has to be erased in order to comply with a legal obligation.
If you would like to request erasure of your personal data, please contact us using the details at the top of this policy. Please note that each request will be reviewed on a case-by-case basis and where we have a lawful reason to retain the data, it may not be erased.
Right to Restrict Processing
You have the right to restrict processing in certain situations such as:
- Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data;
- Where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds;
- When processing is unlawful, and you oppose erasure and request restriction instead;
- Where we no longer need the personal data, but you require the data to establish, exercise or defend a legal claim.
Right to object
You have the right to object to the Bruce & Butler processing your data in these circumstances:
- Where the processing is based on legitimate interests;
- Where the processing is for purposes of scientific/historical research and statistics.
Please let us know if you are unhappy with how we have used your personal data by contacting us using the details found at the top of this policy. You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.